Report damaged package

HOW TO BEHAVE IN CASE OF A DAMAGED NECK :

It is necessary to sign the consignment note subject to inspection, indicating the extent of the damage:

- broken package

- package opened or visibly damaged

- wet package

- missing package (in case the shipment is made up of multiple packages)

In the event that it is not possible to sign with reservation, it will be necessary to reject the goods, we will contact the courier directly and reschedule the delivery as soon as possible.

Any complaints relating to the package received must be communicated within 7 days of the delivery date, accompanied by photographic documentation highlighting any damage to the goods.